About the Role
Providing desktop and laptop support, troubleshooting break/fix issues, and assisting with application installations and configurations.
Engaging in security-related tasks, including investigating malware alerts and assisting users with MFA enrollment.
Documenting, tracking, and escalating tickets using our ticketing system.
Collaborating with a team to deliver world-class service to our clients.
Requirements
Requirements:
Minimum of 2 years of professional IT support experience
Experience with Windows 10, 11, and MacOS operating systems
Familiarity with the Microsoft 365 suite
Basic knowledge of Office 365 cloud services is a plus
Experience with Azure and/or AWS is a plus
Strong time management skills and attention to detail
Excellent verbal and written communication skills
A+ and/or Network+ certifications are preferred
Experience with ticketing systems (e.g., Autotask) is a plus
About the Company